About UPA

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Our Mission

Excellence in Client Service
Simplistic mission statement you may think? We disagree. …read more

During our bi-annual planning meeting in July 2008, we decided that our mission statement (the long winded one that no one could recite without referring to our handbook) needed a shape up. Having never been afraid to grab the bull by the horns, we tackled it, there and then.

We looked at a list of things we wanted to achieve as a business both short term and long term. We consulted different team members from different areas of the organisation. It soon became apparent that one of the major drivers for our success was the success of our clients. Our team agreed whole heartedly.

Our Team

UPA is a powerhouse of knowledge with a practical, no nonsense ability to achieve the goals of our clients. …See Our Team

Office Location

After moving from Nerang, UPA has been located at Level 3, 64 Marine Parade, Southport since 2000. …read more

Just north of Australia Fair shopping centre and across from the Southport pool, you will find 2 hour street parking on Marine Parade and Cloyne Road, along with longer term car parking in the Gold Coast City Council car parks on Cloyne Road and Hicks Street.

Community Support

Community Support provided by UPA.…read more

Oxfam Australia
Oxfam Australia is part of a global movement of dedicated people working hard to fight poverty and injustice. Being lucky enough to experience the glitz and glamour of the Gold Coast on a daily basis, the UPA team decided that last Christmas we would join Oxfam to assist in making someone else’s life a little brighter too. Partaking in programs such as Unwrapped will see UPA make an overall contribution of over $3,000 which will assist theatre groups in Vanuatu who travel the country and use drama and radio to address health issues as well as paying for the school fees for 1 year of Zimbabwean children who have been orphaned by AIDS. http://www.oxfam.org.au/

Australia’s Biggest Morning Tea
Each year the UPA team gets together to organise a feast fit for kings. Along with gearing up support from local businesses the team bands together to raise money for the Queensland Cancer Council. UPA has participated since 2006 and for every dollar raised by the team, UPA matches to allow our donation to go even further in the fight against cancer.
http://www.biggestmorningtea.com.au

Daffodil Day
Also since 2006, UPA likes to show its support to the Queensland Cancer Council by purchasing a Daffodil Day pen for each of its team members. UPA’s donation contributed towards the $1.46 million that will be dedicated towards the Cancer Council Queensland’s research, prevention and early detection programs and support for cancer patients and their families.
How you can participate in 2009 - http://www.cancerqld.org.au/events/dd.asp

Client Testimonials

Review recent feedback from UPA’s clients…read more

"With regards to the service and approachability that you and UPA provide to Sandy and myself, I find it to be excellent, some of the key points are always available via phone or email, friendly manner, keep me updated or 'In the loop' regarding impending changes etc., always return phone calls or information requests. We both find it an excellent company and know you will continue to provide us with a great level of expertise. Thanks again."
GORDON FEARON
Gold Coast QLD
18th November 2010

"I am very pleased with the work/services Scott Bailey has provided for me. He is always prompt with replies to any questions I have and is always courteous and professional."
MARK WAYSHNER
Chatsworth Island NSW
11th November 2010

"Job well done! No complains at all with the service. James is very professional and helpful whenever I have a query. I have a lot of confidence in his abilities."
BRENDAN MICALLEF
Gold Coast QLD
11th November 2010

"Excellent service, cannot fault, very professional."
WAYNE HOLMES
Gold Coast QLD
10 June 2010

"James Wilson just completed some work for me and not only did I find James professional and effective, he also came across as a real nice guy with a down to earth yet can do attitude. A credit to UPA indeed!"
RICK GODDARD
Gold Coast QLD
9 June 2010

"To date we have received excellent service from Joel Buzolic and the employees of UPA."
MICHAEL & KELLY STEPHENS
South Africa
25 February 2010

"James Wilson is a consummate professional and does a great job for me. I rate him very highly as an accountant."
ALEX TURNEY
North Rocks NSW
18 February 2010

"The service that has been provided by UPA is excellent. In my capacity as Service Manager I find it difficult to get away to attend to my own personal day to day requirements, like submitting my tax. Your team has helped me facilitate this by working with me as a team (well that’s how it felt) to arrive at the submitting point...your team has been exceptional and very much appreciated, a great service was provided and I am totally satisfied."
BARRY JOHNSON
Melbourne VIC
18 February 2010

"I am totally impressed with the service I receive from UPA. Well done keep up the good work."
MARK EVANS FCCA
United Kingdom
5 February 2010

"Dealing with investments in the same country can be difficult; therefore the thought of dealing with an investment in a different country and on a different continent might understandably fill me with dread. However, I only have good things to say about UPA and the remote assistance provided in filing my Australian tax return, the service has been nothing short of excellent. My sincere thanks to all of the UPA team who've been in touch with me for this."
GLEN WILSON
United Kingdom
17 December 2009

"I was extremely happy with your services. It is very comforting for me being so far away to have a professional company like yours to look after me. Keep up the good work."
TIM FREEMAN (PDR) Pr Eng
South Africa
22 October 2009

"I was very happy with the service provided by Keith and UPA. Thank you."
DUNCAN STEVENS
Gold Coast QLD
11 November 2009

"UPA have been very professional, helpful, thorough, responsive, explanatory, and generally a pleasure to do business with. I could not have found better. Please pass on my thanks to the team that have helped us get registered with the Australian tax authorities and did a big job in getting us up to date from 2002 to 2009."
COLLEEN TROTTER
South Africa
5 November 2009

"The service I have received from UPA has been excellent. All matters have been dealt with promptly and efficiently."
ROB BURNHAM
South Africa
21 October 2009

"I've been a client of UPA for about 5 years now and have always been happy with the service I've received. My tax return documents have been prepared promptly as usual."
JOHN URBANSKI
United Kingdom
1 October 2009

"Thank you for getting back to us. We appreciate your honesty and look forward to a good relationship with you in the future."
PETER & DEBBIE ROWLES
South Africa
18 September 2009

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